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FictArt Support

Welcome to FictArt Support! Our mission is to help you get the most out of our AI-powered creative platform. Whether you need help using our tools, managing your account, or understanding your subscription, we’re here to assist.

How to Contact Support

For any questions or issues, reach out to our support team:

  • Email: service@fictart.com
  • Response Time: Typically within 24–48 hours
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

Please provide a clear description of your issue, along with any relevant screenshots or examples. This helps us respond faster and more accurately.

Frequently Asked Support Topics

Account Issues

  • Login Problems: We already support Google login, ensure you are using the correct email, contact support if the error persists.

Billing & Subscription

  • Plan Changes: Upgrade, downgrade, or cancel your plan anytime through your account settings. Please note that plan changes will take effect starting from the next billing cycle.
  • Payment Issues: Ensure your payment method is valid. For recurring billing problems, contact support with your account and transaction details.
  • Refunds:
    • Within 7 days of purchase: If no credits from the current membership package have been consumed, you are eligible for a full refund.
    • After 7 days of purchase: Refunds for that month are not available.

Technical Support

  • Image Generation Issues: If AI outputs are not appearing or errors occur, check your internet connection and retry. Provide screenshots or prompts to help troubleshoot. If your image generation fails, no credits will be deducted.
  • File Upload/Download Problems: Supported formats include PNG, JPG, and WebP. Ensure file size and dimensions meet platform limits.
  • Feature Access: Verify your subscription plan includes the feature you are trying to use.

Privacy & Security

  • Data Handling: We use industry-standard encryption methods to protect your data. However, since images on the platform can be shared by users, any image you share may be publicly accessible.
  • Account Security: Enable strong passwords and use unique emails for your account. Report any suspicious activity to support immediately.

Tips for Faster Support

  • Be Specific: Describe your issue clearly, including steps to reproduce it.
  • Include Screenshots: Visual references help our team resolve issues more efficiently.
  • Provide Account Details: Include your account email and subscription plan if relevant.

Community & Resources

  • Knowledge Base: Check our FAQ Page for common questions and guides.
  • Tutorials: Explore guides and tutorials to maximize your use of FictArt’s tools.
  • Updates: Follow our blog for the latest features, tips, and creative inspiration.

FictArt Support is committed to providing timely, professional assistance to ensure your creative journey is smooth, enjoyable, and productive.

We’re here to help you bring your imagination to life!